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Support

Support
SecureRack Service Level Agreement (SLA)

Support benefits:

 SLA Basic
 Support times Monday – Friday
8 AM – 12 AM
1 PM – 5 PM*
 Maximum response time 4 hours
 Monthy Cost Included
  • Swiss local time; GMT+1 / except public holiday

Contact to be made by email, ticket-system and/or telephone.

Xband Enterprises Service Level Agreement (SLA)

Support benefits:

 SLA Basic
 Support times Monday – Friday
8 AM – 12 AM
1 PM – 5 PM*
 Maximum response time 4 hours
 Monthy Cost Included
  • Eastern Standard Time; / except public holiday

Contact to be made by email, ticket-system and/or telephone.

For an advanced custom support agreement to support your environment or application, please contact us.